Top Gun Technician Excellence – Beyond Diagnostics


September 27-28, 2018


SpringHill Suites Columbia Downtown/The Vista

Columbia, SC


Owners, Service Managers, Service Technicians, & Dispatchers


Member First attendee – $795

Member Additional attendee(s) – $695

Nonmember attendee – $1,295

*This class is certified for NATE CEUs!


Top Gun Technician Excellence – Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfactions while increasing their overall value to the company. 

Class Includes: 10+ tools, templates, and spreadsheets


Dave Consulo brings a wide range of HVAC experience to his role at BDR as a Trainer and Profit Coach. He has helper, installer, and installation team leader experience. He was a sales rep and sales manager. He rose to manage both Installation and Service. He has worked in or managed the residential, commercial, new construction and replacement markets.

Dave has a HUGE passion for working directly with Service Technicians on “customer communication and soft-sale” skills.



  • Impact of your role to the company health
  • The costs to run a profitable service department
  • The role of “today’s” Service Technician


  • The traits of “today’s” Service Technician
  • Steps to create long term-clients


  • Effective methods for reducing callbacks
  • How to increase your value to the company
  • How to increase your overall job satisfaction
  • Steps to maintain a positive client service attitude
  • To communicate options with clients in “homeowner” speak
  • How to guide clients into making a decision


  • Professional image in the eyes of your clients


  • Happy clients, drive positive referrals

Click HERE to download Printable Registration Flyer


  1. Class Mission
  2. The Financial Dynamics of a Service Department
  3. Client Service Mentality
  4. Referral Generation
  5. Sequence of Operations
  6. System Diagnostic NOT Symptom Diagnostic
  7. Discussing Options
  8. Presenting Options
  9. The Runway and Final Landing
  10. Implementation

Book your BDR hotel accommodations

Hotel:  SpringHill Suites Columbia Downtown/The Vista

511 Lady Street

Columbia, SC 29201

Rate:  $159/night

Book by: 9/21

Link to Book:  Book your SpringHill Suites Hotel Room

Call (803) 978-2333 and Reference SC Association of Heating and AC Contractors to book via phone.