Top Gun Technician Excellence – Beyond Diagnostics

WHEN

September 27-28, 2018

WHERE

Columbia, SC *Venue details coming soon*

WHO SHOULD ATTEND

Owners, Service Managers, Service Technicians, & Dispatchers

PRICE

Member First attendee – $795

Member Additional attendee(s) – $695

Nonmember attendee – $1,295

*This class is certified for NATE CEUs!

CLASS DESCRIPTION

Top Gun Technician Excellence – Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfactions while increasing their overall value to the company. 

Class Includes: 10+ tools, templates, and spreadsheets

CLASS INSTRUCTOR

Dave Consulo brings a wide range of HVAC experience to his role at BDR as a Trainer and Profit Coach. He has helper, installer, and installation team leader experience. He was a sales rep and sales manager. He rose to manage both Installation and Service. He has worked in or managed the residential, commercial, new construction and replacement markets.

Dave has a HUGE passion for working directly with Service Technicians on “customer communication and soft-sale” skills.

CLASS MISSION

Understand

  • Impact of your role to the company health
  • The costs to run a profitable service department
  • The role of “today’s” Service Technician

Identify

  • The traits of “today’s” Service Technician
  • Steps to create long term-clients

Learn

  • Effective methods for reducing callbacks
  • How to increase your value to the company
  • How to increase your overall job satisfaction
  • Steps to maintain a positive client service attitude
  • To communicate options with clients in “homeowner” speak
  • How to guide clients into making a decision

Build

  • Professional image in the eyes of your clients

Create

  • Happy clients, drive positive referrals

Click HERE to download Printable Registration Flyer

CLASS OUTLINE

  1. Class Mission
  2. The Financial Dynamics of a Service Department
  3. Client Service Mentality
  4. Referral Generation
  5. Sequence of Operations
  6. System Diagnostic NOT Symptom Diagnostic
  7. Discussing Options
  8. Presenting Options
  9. The Runway and Final Landing
  10. Implementation